Help & onboarding

Get set up + get the most out of CoDi Tennis.

New here? The checklist below walks you through the essentials. Already set up? Browse the role-specific walkthroughs as a reference.

Reference · 10 walkthroughs for the Admin role.

Daily operations

Review + approve coach applications

Path B model: every coach applicant signs up as Player / Family first then submits a coach upgrade. Admin reviews cert + WWCC.

Open /admin/coach-applications for the queue.
Open an application - review cert ID, level, expiry, WWCC, uploaded docs.
Approve (grants coach role + sends notification + email) or Reject (sends notification with reason).
Approved coaches get the /coach surface immediately + appear in the public directory.

Manage users (search, role grants, deletes)

Single user-management surface with role grant/revoke, soft-delete, and an undo window.

Open /admin/users - search by name, email, or phone.
Click a user to open their detail view.
Grant a role (parent, coach, admin) - auto-logged in audit trail.
Soft-delete an account if necessary - 30-day undo window before hard delete.

Note · Granting 'admin' is sensitive - there's a confirmation step + the audit log captures who-by-whom.

Run bulk admin actions

Common ops: bulk-refund a cancelled term, bulk-update a coach's commission, bulk-cancel a venue's sessions for a holiday week.

Pick the action from /admin/bulk.
Provide the filter (e.g. session_id list, coach_id, date range).
Preview shows exactly which rows will change.
Type CONFIRM to execute. Audit log captures every changed row.

Monitor email queue + Resend health

Notifications enqueue async to pending_notifications + the cron worker drains via Resend. The admin dashboard surfaces backlog + failures.

Open /admin/email-queue.
Look at: queued count, sent-last-24h, failed-last-24h, oldest unsent age.
If failed count spikes: click into the failure details for the Resend error code.
Common fix: DNS / SPF / DKIM drift - recheck the Resend domain verification page.

Trust + safety

Verify a coach's WWCC

Manual verification today - admin checks the state register, then marks the coach verified. Everproof integration on the backlog.

On the coach's profile or coach-application detail, look at the WWCC number + state + expiry.
Open the relevant state register (NSW: kidsguardian.nsw.gov.au, VIC: workingwithchildren.vic.gov.au, etc.).
Enter the WWCC number + the coach's surname. The register confirms current/cleared status.
If valid, click 'Verify WWCC' in admin. The coach gets a notification.
If invalid or expired, click 'Reject' with reason. The coach is barred until they re-submit.

Note · WWCC checks happen at onboarding AND on every renewal date. Set a calendar reminder for upcoming expiries - not yet automated.

Use the admin audit trail

Every admin write (role grants, deletes, refund overrides, bulk actions) lands in admin_audit_log. Use it to investigate incidents.

Open /admin/audit.
Filter by actor, target, action type, or date range.
Click an entry to see the full before/after payload.
Export CSV for incident-response handoff to legal/compliance.

Platform configuration

Manage the drill library (100 drills)

40 free + 60 Pro drills across 5 levels. Edit name, description, mins, video URL, premium flag, etc.

Open /admin/drills for the list.
Click a drill to edit. Video URL auto-detects provider (YouTube, Vimeo, Cloudflare, Mux, direct).
Toggle is_pathway_premium to add/remove from the Pro tier.
Save. Changes propagate to /junior/pathway immediately (force-dynamic).

Manage coach benefits (partner discounts)

Wilson, Babolat, Head partnerships surface here. Toggle visibility, edit copy, add new entries.

Open /admin/benefits for the list.
Click 'New benefit' to add a partner offer.
Set name, description, redeem URL, contact email.
Toggle 'Visible to coaches' when ready.
Benefits surface on the coach's /coach home page tile.

Adjust platform-wide settings

Default commission %, monthly coach platform fee, default cancellation policy, regional defaults. One source of truth.

Open /admin/settings.

More resources

Frequently Asked Questions - short answers to common questions
Legacy how-to page - the original single-page guide (kept for SEO; this page supersedes it)
Privacy Policy, Terms, Coach Terms, Refund Policy, Acceptable Use

Get in touch

One address for everything: tennis@coaching.direct.

Put the topic at the start of the subject line so we can route it quickly. For example: Safeguarding, Privacy, Billing, Coach, or Trust and harassment.

Anything about a child’s safety is read first. Write “Safeguarding” in the subject and we treat it as urgent.

Watch Sentry for production errors

Sentry catches client + server + edge errors with PII scrubbing. The DSN is set in Vercel; email alerts route to admin email.

Open Sentry dashboard (linked from /admin).
Triage new issues daily - silence noise (e.g. RSC-fallback warnings), file real bugs.
Severity-based routing: P0 → page on-call; P2-P3 → backlog.
Source maps upload pending (Tier 2 #8 user-action) - until then, stack traces are minified.

Edit commission %, monthly fee, or cancellation defaults.

Changes apply to coaches who haven't overridden their own values. The pricing-affected-coaches count banner shows the blast radius before save.

Save. Audit log captures the change.