How-to guides

Step-by-step guides.

Walk-throughs for the most common tasks. Each is short - pick the one you need.

For parents and adult players

Sign up

1. Go to /signup and pick "Player / Family" - this covers both families managing players’ lessons AND adults booking lessons for themselves
2. Enter your name, email, and password
3. Tick the box agreeing to the Terms of Service and Privacy Policy
4. Confirm your email via the link we send
5. If you’re booking for kids, add each child’s name, age, and current tennis level (or leave the level blank - your coach will set it after the first session). Adults learning themselves can skip this and head straight to /junior/coaches

Already coaching tennis and want to take bookings? Sign up at /signup and pick "Coach" as your account type. Submit your WWCC + cert details from /profile. An admin manually verifies your WWCC against the relevant state authority register before flipping you to "Verified" - typically within a few business days, occasionally longer during peak intake.

Find a coach and book a class

1. Go to /junior/coaches to browse
2. Filter by location, level, and certification
3. Open a coach profile to see their bio, badges, schedule, and prices
4. Pick a class or private session and click "Book"
5. The dialog shows price, GST, and the cancellation policy. Confirm and pay with your card
6. Booking confirmation arrives by email + in your /junior/bookings page

Cancel a booking

1. Go to /junior/bookings
2. Click "Cancel" on the session you want to cancel
3. The dialog shows whether you’ll get a full refund or a catchup credit, based on the notice window
4. Confirm. You have a 60-second undo window if you change your mind
5. Refund (where applicable) lands on your card in 5-10 business days; credits show up at /junior/credits

Track progress (yours or a linked junior’s)

1. Sign in and go to /junior/pathway for the skill ladder (Mini Red → Performance)
2. Tap a level to see the drill checklist + the profile’s completion status
3. Go to /junior/progress for recent session notes from the coach + a parent-friendly AI summary where available
4. React with an emoji or reply to a coach note
5. Earned badges appear in both views

If you’ve got more than one linked profile (e.g. yourself + a kid, or two kids), Pathway and Progress show each one as its own collapsible section - the first opens by default, others expand on click. Adult-self always sorts to the top.

Buy a drill pack from the Practice store

1. Go to /junior/store
2. Pick which profile you’re buying for from the "Buying for" pills - yourself OR any linked junior
3. Pack catalogue filters by the chosen profile’s age (if their age is on file)
4. Click the price button on a pack → Stripe Checkout opens → confirm payment
5. After payment, the drill pack unlocks for 12 months and surfaces in the chosen profile’s progress feed

Share a junior profile with a partner or co-parent

1. Go to /profile, find the junior under Linked profiles, and click Manage access ▸
2. Pick "Partner / co-parent" (or "Coach" if you’re sharing with a coach who hasn’t booked yet) and click Generate invite
3. Send the QR code, the link, or use the WhatsApp / SMS share buttons - each invite works once and expires in 24 hours
4. Your partner clicks the link, signs in (or creates an account), and gets linked automatically. They appear in your "Active access" list with a Revoke button

Anyone you grant access to can view + book lessons for the junior but cannot share the profile onward. Only you (the owner) can mint share invites. Revoke access at any time from the same screen.

Redeem a junior-profile invite (you received a QR)

1. Click the link your partner / co-parent / parent sent you, OR open /junior/links/scan and paste the link
2. Sign in (or sign up as Player / Family first if you don’t have an account yet)
3. The redemption is automatic - you’ll see the junior in your booking-for picker on the next session you book

Update your notification preferences

1. Go to /profile
2. Scroll to "Notification preferences"
3. Toggle each category on or off (booking changes, session reminders, credits & waitlist, marketing)
4. Changes are saved immediately

For coaches

Sign up and complete onboarding

1. Go to /signup and pick "Coach"
2. Enter your name, email, password, region, timezone, and currency
3. Add your coaching credentials: cert ID, level, expiry; WWCC number, state, expiry
4. Optionally enter your ABN and tick the GST-registered box if applicable
5. Tick the box agreeing to Coach Terms and Privacy Policy
6. Confirm your email
7. Connect your Stripe account (one-time): /coach/integrations → "Connect Stripe" → follow the Stripe Express onboarding flow
8. Once Stripe says "Charges enabled", your profile becomes bookable

Create a class

1. Go to /coach/classes/new
2. Pick a date and time, kind (Group / Private / Squad / Workshop), level, location, price
3. For recurring sessions: tick "Recurring", pick weekly / fortnightly / monthly, set count
4. If you cover school holidays, untick "Skip school holidays" (toggle reflects your region’s calendar)
5. The preview shows exactly which dates will be created - check it before saving
6. Save → the class appears on your /coach/classes calendar and the public coach directory

Add a session note

1. Go to /coach/students/[id] for the student you coached
2. Open the "Add a note" section (collapses by default)
3. Write what happened: drills practised, what to work on, anything observed
4. Save. The parent is notified (in-app + email if their preferences allow)
5. Tick drills off in the level checklist as the student masters them

Cancel a session

1. Go to /coach/classes/[id] for the session
2. Pick "Cancel session"
3. Choose: just this one OR all future sessions in the recurring set
4. Add an optional reason (shown to parents - "sick", "venue closed", etc.)
5. Confirm. All affected parents are refunded in full + notified

See your earnings

1. Go to /coach/income for booking-by-booking earnings, or your Stripe Express dashboard for bank-side reconciliation
2. CoDi Tennis’s commission appears on every booking line (GST-inclusive)
3. Stripe pays out to your bank on a rolling 2-business-day delay (configurable in Stripe Express → Settings → Payouts)

For both

Reset your password

1. From the sign-in page, click "Forgot password"
2. Enter your email; check your inbox for a reset link (5 minutes max)
3. Click the link, enter a new password (≥ 8 characters)
4. Sign in with the new password

Add a passkey (parents)

Parents secure their account with a passkey — Face ID, Touch ID, Windows Hello, or a security key — instead of authenticator codes. Faster + phishing-resistant.

1. Go to /profile → "Passkeys"
2. Click "Add a passkey"
3. Your browser prompts for your fingerprint, face scan, or device PIN
4. Confirm. The passkey is saved to your device’s secure keychain
5. On your next sign-in, you’ll be prompted to authenticate with the passkey instead of typing your password

Enable two-factor authentication (coaches + admins, mandatory)

Two-factor is required on coach + admin accounts because of the access these roles have to children’s information + payment data. Until you’ve enrolled, your /coach or /admin dashboard is gated.

1. Go to /profile → "Two-factor authentication"
2. Scan the QR code with your authenticator app (Google Authenticator, 1Password, Authy, etc.)
3. Enter the 6-digit code from the app to confirm
4. Two-factor is now active on every sign-in. Lost your authenticator? Email support@coaching.direct from your registered email and we’ll verify your identity before resetting.

Get help

Browse the FAQ first. If your question isn’t there, reach out:

• General: support@coaching.direct
• Coach-specific: coaches@coaching.direct
• Privacy / data: privacy@coaching.direct
• Safeguarding: safety@coaching.direct (highest priority)