CoDi Tennis

CoDi Tennis · Acceptable Use

Acceptable Use Policy

Last updated: 7 May 2026

We exist to help coaches teach kids tennis. This policy spells out what we won’t tolerate and what happens when these rules are broken.

The 30-second version

  • Kids’ safety is the top priority. No photos/videos of children outside our in-app features, no contact with kids outside CoDi’s messaging, no coaching a child without a current Working with Children Check.
  • Be civil. No harassment, no bullying, no threats. We’ll suspend or close accounts that don’t meet this bar.
  • Don’t game the platform: no fake accounts, no off-platform payments to coaches you met through CoDi, no copyright infringement on uploads.
  • If you see something concerning, email safety@coaching.direct — we work with state child-protection authorities when required.

The full version below covers each rule + the consequences for breaking them.

1. Child safety comes first

CoDi Tennis is a children’s coaching platform. The conduct expected of anyone using it — coaches, parents, admins, anyone — has to centre children’s safety. Specifically, you may not:

  • Take or share photos / videos of children outside of CoDi Tennis’s in-app features without explicit parent consent
  • Initiate contact with children outside of CoDi Tennis’s reply / messaging features (no personal phone, social DMs, etc.)
  • Share personal contact details with families you’ve met through CoDi Tennis without an obvious safeguarding reason
  • Coach a child without a current Working with Children Check for the relevant state

We treat child-safeguarding concerns as the highest-priority alerts. If you become aware of a safety concern, please email safety@coaching.direct immediately. We work with Australian state and territory child-protection authorities where appropriate. Where a concern meets the “reportable conduct” threshold under NSW (Children’s Guardian Act 2019 Part 4), VIC (Child Wellbeing and Safety Act 2005 Part 5A), or ACT (Ombudsman Act 1989) — including allegations of sexual misconduct, physical assault, ill-treatment, neglect, or behaviour causing psychological harm against a child — CoDi Tennis notifies the relevant state oversight body within the statutory window (7 business days NSW + ACT; 3 business days VIC). The full intake + triage + notification protocol is documented internally; ask safety@coaching.direct for a summary if you need one.

2. Conduct on the platform

You agree not to:

  • Harass, bully, intimidate, or threaten any person on the platform
  • Use language or imagery that’s racist, sexist, homophobic, transphobic, or otherwise discriminatory
  • Send unsolicited marketing or referral messages through CoDi Tennis notifications
  • Solicit, post, or share sexually explicit content of any kind — this is an instant-suspension offence given the platform’s children-first context
  • Pretend to be someone else or share account credentials
  • Sign up under a false identity or with false WWCC / cert details
  • Distribute junior-profile share-invite QR codes or links to anyone other than the specific person they were minted for. Share-invite tokens grant access to a child’s profile data and are single-use; reposting them to a public channel is treated as an unauthorised disclosure.

3. Misuse of the platform

  • No off-platform circumvention: if a parent or coach met through CoDi Tennis, sessions between them must be booked through CoDi Tennis for at least 12 months. This is the foundation of the agent model.
  • No fake bookings or reviews — including paying fake parents to book a coach for visibility
  • No automated scraping or bulk extraction of platform data
  • No reverse-engineering or attempts to circumvent security
  • No interference with the platform — denial-of-service, exploit attempts, attempts to access other users’ data

4. Content you upload

You retain the rights to anything you upload (lesson notes, replies, student photos with parent consent, etc.). By uploading you grant CoDi Tennis a non-exclusive licence to display the content within the platform and to its intended recipients.

You confirm that anything you upload is yours to share and doesn’t breach any other person’s rights (copyright, privacy, etc.). CoDi Tennis can remove content that breaches this policy without notice.

5. Suspicious or illegal activity

We log relevant administrative actions and authentication events (sign-in, password changes, role escalations) for trust-and-safety review. We may share information with Australian regulators or child-protection authorities when legally required, when investigating a serious safety concern, or to comply with a lawful demand.

6. What happens if you break these rules

Depending on severity, we may:

  • Issue a private warning and ask you to correct the behaviour
  • Restrict access to specific features (e.g., disable replies after harassment)
  • Temporarily suspend your account while we investigate
  • Permanently terminate your account
  • Notify the relevant authorities

For child-safety concerns we move straight to suspension and investigation — the burden of proof shifts to the account holder because the cost of waiting is too high.

7. Reporting

  • Safeguarding: safety@coaching.direct (highest priority)
  • Harassment, abuse, fake accounts: trust@coaching.direct
  • Privacy concerns: privacy@coaching.direct
  • Anything else: support@coaching.direct

8. Changes to this policy

We may update this policy as the platform grows and new patterns of misuse emerge. Material changes are emailed to account holders at least 14 days before they take effect. Critical safety updates can take effect immediately.